Contact
Policy

This Contact Policy governs how OM Associates ("the Firm", "we", "us") receives, manages, and responds to communications — with particular focus on how consultation bookings are handled from the point of request through to the scheduled meeting.

This policy applies to all offices of OM Associates located in Jagtial, Hyderabad, and Mumbai, and to all individuals who make contact through our website, telephone, email, or in person.

The preferred and most efficient way to engage with OM Associates for legal advice is through our online consultation booking system. Booking through the system ensures your matter is reviewed, triaged, and assigned to the correct lawyer before your appointment — saving time and enabling a more productive first meeting.

Walk-in consultations are accommodated where a lawyer is available, but are not guaranteed. We strongly recommend booking in advance to avoid waiting or being rescheduled.

To process your consultation request, the Firm requires the following information. Incomplete submissions may result in delays or the inability to confirm your appointment.

All information provided at booking is treated confidentially and used solely for the purpose of scheduling and conflict-of-interest screening. It does not constitute the commencement of a legal engagement.

• Full name (as it appears on a government-issued ID)
• Contact email address and phone number
• Practice area or nature of legal matter (e.g. Corporate Law, Family & Divorce, Civil Dispute)
• Preferred date and time slot (Morning 9–12, Afternoon 12–4, Evening 4–6)
• A brief description of your matter (2–5 sentences is sufficient — do not include full case details at this stage)
• Preferred language of consultation (English, Telugu, or Hindi)

Submitting a consultation booking request does not by itself establish an attorney–client relationship between you and the Firm or any of its lawyers.

An attorney–client relationship is only formed when the Firm has expressly agreed in writing to represent you, all conflict-of-interest checks have been completed, and a formal engagement letter or retainer agreement has been signed by both parties.

Until a formal engagement is in place, information shared through the booking form or in an initial consultation is not covered by attorney–client privilege. Please do not share full case details, sensitive documents, or confidential information prior to formalising your engagement.

We understand that schedules change. You may reschedule a booking up to 24 hours before your appointment at no additional charge, subject to lawyer availability. To reschedule or cancel, please call +91 89771 88087 or +91 95818 80088, or email contact@omassociates.co.in with the subject line "Reschedule Request" and your booking reference.

The Firm treats all information shared during an initial consultation as confidential, even before a formal engagement is established. Lawyers and staff are bound by professional confidentiality obligations under the Bar Council of India Rules made under the Advocates Act, 1961.

However, a formal attorney–client privilege only attaches once an engagement letter has been executed. Until then, while information will be kept confidential within the Firm, it does not carry the full legal protections of privilege.

For matters of a highly sensitive nature, we recommend arranging an in-person consultation rather than sharing details by telephone or email.

If you face an urgent legal situation — including an arrest, police summons, a court deadline, search and seizure, or service of an injunction — please call us directly rather than using the online booking form.

For time-critical matters, please state the deadline or hearing date at the very start of the call so that the matter can be prioritised immediately. Emergency support is available 24/7 for existing clients and for genuine urgent new matters.

While consultation booking is the preferred route for legal matters, the Firm can also be reached for general, administrative, and non-legal enquiries through the following channels:

Please note that general contact channels (email, phone, contact form) are not monitored for legal advice requests. All requests for legal advice must go through the consultation booking system.

Personal information collected through the consultation booking form is processed in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023 (DPDPA). By submitting a booking request, you consent to the Firm processing your information for the purpose of scheduling, conflict screening, and managing your enquiry.

We do not share your booking information with third parties except where required for the delivery of legal services (e.g. conflict-check databases) or as required by law.

If you are dissatisfied with how your consultation was handled, please write to contact@omassociates.co.in with the subject line "Formal Complaint". The Firm will acknowledge your complaint within 2 business days and provide a substantive response within 10 business days. Unresolved complaints may be escalated to the relevant State Bar Council.

OM Associates reserves the right to amend this policy at any time. Material changes will be published on this page. We encourage you to review this policy periodically.